Delete your Nichomez account
Google Play requires apps that create accounts to offer account deletion in-app and on a web page. Use this page (or the in-app Delete account link) to request deletion. This process permanently removes eligible app login data; freezing an account alone is not deletion.
Live GROUP/SACCO members (most users)
If you are a member of a real GROUP/SACCO on Nichomez, do not use this self-service form. Financial and membership records are controlled by your organization’s officials and must be retained for accounting, audit, fraud prevention, and regulatory compliance (typically 7+ years).
- Contact your GROUP/SACCO secretary or administrator and ask them to deactivate your membership and remove app access.
- Ask what member data will be anonymised vs retained (contributions, loans, and ledger history are usually kept for legal retention).
- For platform escalation, email info@nichomez.com from the address on your profile (include your phone/reg number and GROUP/SACCO name). We aim to respond within 7 business days.
Demo or trial logins only (self-service)
You may delete your login here only if all of the following are true:
- You used Nichomez on a demo workspace or a free trial you created to evaluate the app.
- You have never made a payment (no registration fee, contributions, wallet top-up, loan repayment, or platform subscription).
- You are not an active member of a live production GROUP/SACCO on Nichomez.
If eligible, we remove your login credentials and anonymise your profile. Empty trial workspaces you own may also be removed. This action is permanent.
What is deleted vs kept
- Deleted (eligible demo/trial): login password, phone/email on your profile, session/app access, push tokens, and empty trial workspaces with no financial activity. Deletion is applied immediately on success; residual encrypted backups may take up to 30 days to expire.
- Not deleted via this form: production SACCO membership, contribution history, loan ledgers, payment references, or any data your officials must keep for audit (typically 7+ years under Kenyan cooperative/accounting practice).
Full privacy disclosures: Privacy Policy. Support: info@nichomez.com.